Shipping

All U.S. orders are fulfilled from our warehouse in Fort Worth, Texas.

Orders placed before 12:00 PM are shipped the same business day. Orders placed after 12:00 PM are processed on the next business day.

Free shipping is available on all U.S. orders over $150. Orders below $150 have a shipping cost of $9.99.

Most U.S. orders are delivered within 2 to 5 business days after dispatch.

Tracking is included with every order. Once your order has shipped, you will receive a confirmation email with your tracking information.

Returns

We offer a 100-day return policy. If you are not satisfied with your purchase, you may request a return within 100 days of receiving your order.

To start a return, contact us through our website chat or email us at contact@groundingessentialsmat.com. Please include your full name and order number so our team can provide the appropriate return instructions.

Return shipping costs are the responsibility of the customer unless otherwise stated.

Refunds

Once your returned product has been received and approved, we will issue a full refund for the eligible returned items.

Refunds are sent to the original payment method used for your order. Processing times may vary depending on your bank or payment provider.

To initiate a return or ask about a refund, contact us through our website chat or email contact@groundingessentialsmat.com with your full name and order number.

We respond to emails within 24 hours on weekdays and are committed to making the return process as simple as possible.